If an order has not arrived, begin with the recorded order details rather than placing another order. Payment and delivery are separate states. A debit shown by your bank alone does not explain the delivery status.
Open your order
Sign in with the Boostora account used to place the order and open My orders. Choose the relevant order to see its target, quantity, payment state and recorded delivery state.
If you cannot sign in, request a password reset. The reset returns you to your orders. Check your inbox and spam folder, and open the newest link in the browser where you requested it.
Check payment separately
If payment is still pending, use the resume option shown on the unpaid order. If your bank shows a debit but payment or the order is missing, contact support about the payment. Include the amount, approximate payment time and order number if available.
Do not send full card details, passwords or authentication codes. Do not pay a second time just to troubleshoot an unclear first payment.
Check the exact target
Open the recorded profile or content link. Confirm that it is the intended target and publicly accessible where the service requires that. A valid link format does not prove the target exists or is public.
If the target is wrong, tell support promptly. A correction, cancellation or redelivery depends on whether processing has started and the service's conditions; it is not guaranteed.
Read the delivery state
- Pending: the order is recorded; check its payment state.
- Processing / In progress: delivery is being prepared or is underway.
- Completed: the fulfillment provider has reported completion.
- Partial: only part of the quantity was reported delivered.
- Canceled / Failed: delivery did not complete as originally requested.
A canceled state is not proof of a refund. Check the payment and refund information on the order. A completed state is a provider report, not an independent verification of every visible metric.
If counts drop or delivery stalls
Refill is available only for eligible services under their conditions. There is no universal refill period or delivery time across all packages. Do not assume that an older article's timing table applies to your order.
Use the support link on the order detail page to include its number automatically. Describe what you expected, what you see now and any change to the target or its visibility. Relevant screenshots can help; remove private information first.
Need help now?
Contact support or email support@boostora.se. You do not need to wait an invented minimum number of hours to ask about a missing payment or incorrect target.
Read the refund policy for purchase conditions. Contacting support does not require you to waive any rights or options available through your payment provider.